Product support and warranty
For a technical question, it helps to start with the exact model and how the product is used. If you're reporting a malfunction, please provide the order reference, the components involved, and the conditions under which the issue occurs. Clear photos of the labels and the wiring diagram can help us understand the request.
Warranty terms depend on the product, the manufacturer, and the supply documentation. A duration stated for a range doesn't automatically extend to every product in the catalog and doesn't replace the rights provided by law.
Before sending a product in for service
Contact us to agree on preliminary checks and handling instructions. Do not ship batteries or components without having received guidance on packaging, the address, and the applicable procedure.
If the request concerns a battery, also describe the charger, the voltages measured, and any BMS messages. Do not open the pack or alter the protections to carry out tests that have not been agreed.