Refund policy

Returns and refunds:
RETURNS
Returns within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange.

Valid only for private individuals, not for businesses.

To be eligible for a return, the item must be unused and in the same condition in which it was delivered. For safety reasons, please use the original packaging.

To start the return process, contact us by email or phone. We will provide a shipping label. The courier will pick up the package at your address, unless otherwise specified.

Please do not send your purchase to the manufacturer.

Cases not eligible for a refund:
Any item not in its original condition, damaged, or with missing parts, for reasons not due to our error
Any item returned more than 30 days after delivery

Refund (if applicable)
Once your return is received and inspected, we will send you an email to let you know we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be issued within 2 business days of receiving the package, directly to your original payment method.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account or PayPal again.
Then contact your credit card company; it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at info@litio.store.

Or call us at +39 3884463884

Mon-Fri

9:00 AM-5:00 PM

Replacement (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@litio.store and send your item to:

Litio Store, via G.Matteotti, 4/b, 06028, Sigillo (PG), ITALY.

The customer is responsible for paying the shipping costs to return the item.